Case Study
From 10 Hours to 5: How AI Scribe Transformed One Chiropractor’s Documentation
A Four-Generation Practice Breaks the Cycle of After-Hours Charting with Rheo AI Scribe
Some chiropractic practices are built from scratch. Others are built over generations.
In 1959, Dr. Will Carr’s grandfather opened Carr Chiropractic in central South Dakota. Today, the practice spans two primary clinics and a satellite hospital location, with six chiropractors from the same family seeing roughly 660 patients each week.
When Dr. Carr joined five years ago, he stepped into that legacy, caring for patients at every stage of their journey. But behind the scenes, the systems supporting that care were starting to fall behind.
Here’s how Dr. Carr used Rheo AI Scribe to modernize his family practice and cut charting time in half.
Charting Challenges: An Hour a Night, Every Night
Before switching to ChiroTouch, Dr. Carr’s practice ran on a different EHR that felt more like an obstacle than a tool. Staff gathered health histories by hand or typed them into a laptop mid-conversation. Meanwhile, providers painstakingly copied and pasted information between systems just to complete a single note.
Dr. Carr didn’t sugarcoat the experience.
“It was either clicking through a bunch of buttons that got you nowhere or sitting at the computer pecking at the keys… It just really sucked.”
The inefficiency showed up everywhere, especially in documentation. A single chart summary could take ten minutes or more, requiring him to go back through each visit, piece together the story, and manually build the narrative himself.
And when the clinic day ended, the work didn’t. “I would probably do an extra hour of work at the end of the day most of the time,” Dr. Carr said. For a provider already carrying a full patient load, that nightly hour wasn’t just inconvenient. It was unsustainable.
The Switch: One System, No Copy-Pasting
When Dr. Carr’s practice started evaluating new EHR platforms, the team demoed several options. ChiroTouch stood out because everything lived in one place. AI scribing was built in, so there was no switching between tools, copying transcripts, or piecing notes together.
“The whole system of ChiroTouch is super efficient. I can click one place and it takes me directly where I want to go.”
The team went live at the start of the year and began using Rheo AI Scribe immediately, building their workflow around it from day one.
How Rheo AI Scribe Fits into a High-Volume Day
Dr. Carr sees roughly 25 patients a day, and his workflow with Rheo reflects how he prefers to practice. During intake, a tech records the patient conversation, which Rheo then uses to generate documentation. When visits run back-to-back, he dictates his observations afterward while they’re still fresh.
“I personally don't love verbalizing my findings with the patient. I kind of just like to have it in my head and keep natural conversation going,” Dr. Carr explains, adding that he documents his findings afterward while they’re still fresh.
For referrals and handoffs, Rheo’s AI Chart Summary has become a core part of that workflow. Instead of digging through past visits and building a narrative from scratch, he can quickly generate a summary that gives other providers what they need.
“I think the AI chart summary is my favorite feature so far. Not all doctors want to read through 20 visits and notes.”
He uses it two to three times a week, saving roughly 30 minutes he used to spend piecing together referral narratives by hand.
The Results: Chiropractic Charting in Half the Time
Dr. Carr estimates his documentation used to take about 10 hours a week. Now, he’s down to just five or six, and his evenings are his own again.
For Dr. Carr, Rheo AI Scribe is what allows him to deliver the full scope of care his practice has always been known for, without falling behind.
A Practice Built to Last, Now Built to Scale
For chiropractors still staying late to finish notes, Dr. Carr has straightforward advice: “Just jump right in.”
With ChiroTouch’s Rheo AI Scribe, Carr Chiropractic can keep up with 660 patient visits a week without extra time hours on charting. “It saves you a lot of time at the end of the day and on the weekends getting your charting done.”
In a clinic built around family, that time matters. It means the work gets done during the day—and stays there.
Ready to get your evenings back? Book a demo with ChiroTouch and see what Rheo AI Scribe can do for your practice.
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