Episode 59: Freeing Chiropractors from Admin: The Power of AI with Sean Moore

Welcome back to Chirocast, the podcast where we explore tools, strategies, and

stories shaping today's chiropractic practices. I'm Dr. Stephanie Brown, and I'm thrilled that you're here with us

today. This is going to be my favorite episode of the summer, most highly anticipated topic and guest, and I'm

super excited to dive in. Uh we're going to be talking about a topic that is becoming super important in the

profession. If it's going to feel really new to a lot of people, but some of you have already been dabbling in it, and

that is artificial intelligence, aka AI.

So, it's a lot of letters, but we're going to talk about AI. AI is really going to be shaping, you know, how we

think about the future of healthcare, how we as um providers interact with health care and how patients interact

with healthcare. So, we're going to try to talk a little bit about what that means for all of us. Uh, how it's going

to impact chiropractic and the patient experience. You know, there's a lot of different tools that are out there right

now that people are starting to to begin to utilize, but one of the biggest ones that's most exciting is Rio Cairo

Touch's new AI assistant. Um, but a lot of us are asking the same question. So,

how will this impact my dayto-day? Is it really safe? will it save me time and

all of that kind of stuff. So, we're going to unpack some of those questions today with someone who is right inside

of this technology shift. So, joining us today is Shawn Moore. He is the chief

technology officer at Practice Tech. Uh Shawn has been instrumental in leading

the development of AI innovation in healthcare technology including Rio. uh

he's going to share his perspective on how AI is being applied today. Uh where

that technology is headed in the market and how chiropractors can make smart ethical choices that keep that patient

experience front and center. So Sean, welcome. Thank you for joining us or me

and the audience as the case may be today. Um will you start out just by telling us

a little bit about you? So where are you? How did you get to the role that you're in? what do you do on your

dayto-day and just uh sprinkle that in there. For sure. Well, thank you for having me

first off. Super happy to be here. Um yeah, so look, I am the CTO at uh

Practice Tech. I'm responsible for guiding the technology strategy across our uh family of brands. Um one of which

is is Kyroouch. And um I'm in a fortunate position. I get to work with

our practitioners and our customers and deliver amazing product offerings like Rio. Um my background is I was

originally an engineer. So I started off my career as a software engineer. Um came up through the the ranks so to

speak and um I I eventually landed here um in uh January of last year. So

January 2024. I spent the majority of my career in media entertainment. So coming into healthcare was a complete change

for me. But I was at the point in my career where I wanted to uh work on um some some opportunities that were high

impact and um impacted um the retail healthcare market. So super happy to be

here and uh look forward to talking AI with you. Cool. So super important side question.

Have you ever been adjusted before? Oh yes. Wrong answer. What's that? Yes. Yes. Oh, okay. Good. I've been I have been

actively going to a chiropractor just down literally around the corner from my house for multiple years now.

Okay. So, you don't have to disclose any PHI. We're not trying to make you do that. But, you know, HIPPA, but yeah, I

just had to ask. Awesome. I love it. So, like you get chiropractic. you are a patient, so you understand, you know, at

least from the patient experience side personally, like what it's like to go into a practice and and have that

experience and want it to go a certain way basically and the expectation that you have of not just your chiropractor,

but all your healthcare providers when they take care of you. But um that's awesome that you are a

chiropractic patient. We love it. Yeah. So tell us a little bit about the AI journey like you know was that

something that was already in progress when you came to us? Was it something that you helped innovate? You know what

does the application of AI into a software start to look like from the beginning?

Yeah. No, so when I got here there was we were not doing anything in this area. This is um an initiative we probably

kicked off um when we hit full steam was probably beginning of this year. Um, and

so that's kind of where the inception of Rio came about. Um, in terms of um,

sorry, so we got to edit here. What was the second part of the question? Um

where did that um like you asked

what is it like to integrate like uh what is it like to have to like put it into software like software built and

like like what does that piece look like when you're bringing AI into a program that's already established and what like

what does it take? Yeah, it you know we we have kind of uh

a north star and ultimately that's like does it save time without compromising care. So what does that mean? That means

there's no like bells and whistles. It's really how do we integrate it into the product to reduce friction, improve

outcomes? If we don't do that, we don't ship it, right? So it's about how do we make it easier, you know, with the the

goal of reducing administrative burden on on practitioners, right? um reduces

burnout, all those sorts of things. So that's that's really how we approach it. I love it. So from a development

standpoint though, because you know, chiropractors like like before I came to Chiro Touch, I had really no idea how

things were built. And my favorite comment that I actually heard it this weekend uh when I was talking to some

customers, and I'm sure I myself said this at some point um when I was only a customer, but um you know, it can't be

that hard like you just build this little feature in, right? So, but this takes a lot of planning, money, like do

we have to, you know, do you have to spend money to be able to not just pay the people that are building something

like this, but the programs that go into it? Absolutely. Nothing's for free, right? Um,

yeah, there's definitely a lot of investment um that we as a company have put into

this. Um, and then in terms of the ongoing operational cost to run it, there's

absolutely cost to run it. Um, you know, it's uh it really depends on on what

you're using and how you're leveraging the AI. There's not like a blanket answer of it, you know, you do this, it costs this much. Um, but definitely

there there are costs associated with this. Okay, got it. So, at least in this circumstance, the launch of the AI

features that are going into Cairo Touch, I mean, we've planned ahead for this obviously to bear that financial

investment, but it's not something that we're going to be right now with what we've got out. It's there's no

additional car uh charge for at least our customers to be um implementing this. Right.

Correct. Yeah, that's that's one of the uh one of the things that we wanted to be able to do was to give this to our

customers um at no cost and um and you know, we're we we always try to do

the right thing here and this definitely felt like the right thing to do. Yeah, I would agree. You know, um time

is money and so we want AI to save us time and make life better, but if we had

to trade money for it, then it would kind of would would have been a wash, I think. So, for sure. Um, you know, who

knows what's on the horizon and all the other things that might come with this in the future, but it at least for now,

I mean, I think it's super exciting that this is just built into everybody's systems. And, you know, you have the

choice as the customer um how much you want to use. So, that is awesome.

Yeah, that's what's what's really cool about it. You know, if you think about it, it's um not only we we delivering

with RIP pretty powerful, it's it's purpose-built for chiropractors, right? Yeah. So to be able to provide that at

no cost. It's embedded into the tools that you use every day. So there's no toggling between tools, no extra tabs to

manage or anything like that. It's already right where they work. So um I I think it's uh it's fantastic.

Uh question. Do you I don't know if you know the answer to this, but do you know if this is the first um at least like

the scribe portion, is this the first chiropractic specific one that we're aware of?

Um that's a good question. And you know, I think I think at scale, so at scale

meaning with the amount of customers we have and um you know, the the amount of

data that we have, it puts us in a very unique position to make this very

chiropractic specific. There's plenty of of ambient scribing um tools that are

out on the market, but because they they don't have access to what we do, it's it's they have to

build it generically. So, it's got to be very generic across the market verticals they approach, whereas ours can be very

targeted. Understood. Very cool. Um, all right.

So, more of a general question, but how do you think AI is going to impact a

chiropractic practice in terms of like what do you think is going to have the most impact on chiropractors like in the

next one to two years? Like what will they notice changing because of the introduction of AI to practice? So that

could be specific to their EHR, but maybe even just to the industry in general.

Yeah, I'm personally I'm super excited about that. You know, as a technologist, um it's exciting to see all these

changes. Um but I I really think we're just at the start. You know, I think we're going to start seeing smart

assistance helping with things like follow-up planning, scheduling, uh clinical summarization, which we're kind

of getting into now, and even answering staff questions like, you know, has this patient been compliant with their care plan, for example, right? where it's

it's more of a proactive approach to care and augmenting the practitioner.

Um, you know, I'm a big believer that this isn't going to replace anybody. Um, nor should it. Um, so it's, you know,

ultimately it's about layering that AI into existing workflows, right? Save time, reduce friction, make the

practices more proactive. Cool. Um, so this is something that comes up a

lot too already in my conversations with people, but in general, this is kind of a multiffactor uh question, so we'll

dwell on this for a second, but how um I don't want to say safe, it's

not like the AI is going to come get us in our houses, but I mean it might, right? But um how safe is AI in terms of

all the things that are connected to that whether it's HIPPA security like what do you can you speak to that for a

little bit? Yeah for sure. So first, you know, we follow strict HIPPA protocols, right? That's that's a given. Um, anything we

release or or develop, we ensure we follow those protocols. All HIPPA compliant services that we leverage. Um,

so we're fully in compliance there. Um, you know, I think you you have to be

very careful with with this type of functionality and services that you build and release. So

security is always top of mind for us. Um, you know, we we believe in high trust protocols and ensure that anything

we roll out goes through rigorous testing, not only from a security standpoint, but compliance standpoint as

well. Okay, got it. So, I just pictured AI like rewriting my

chart notes without me knowing. So, that's probably not going to happen. Nope. No. Um, what else? Like so can the AI what

we have now in Cairo touch can it um I guess like wherever the data is being

stored can somebody access that and do an analysis on it or you know mine my

information to like sell it to somebody and make money? No. Absolutely not. And and we don't do

that. You know I can't speak for other services out there but we definitely do not do that. We are not selling the

data. Uh we are not training models on that data. none of that. So, not to bring up anyone's specific,

we won't do that, but All right. So, I know that we've said that Rio is currently included in everyone's

subscription that they're already paying the company for. Can you do you have any idea how because

there are certain other AI solutions out there that don't cost any money,

how is that possible or what's in it for them? Because as as soon as something is free to me, like if I'm not paying

something towards it or whatever, I immediately assume that I am the product.

Exactly. Yeah, you're right. That's so I don't Yeah. Like I don't know what other AI scribes might be doing, but

like is there a possibility that that's happening? Um, you know, look, you can't say with

absolute certainty. I think you know, you're you're questioning it and and saying that you're potentially the

product is a logical conclusion. Yeah. Um but um

we don't know. We don't know. And frankly, I'm not really I'm not really worried about them. You know, those

those companies that might be doing that in the context of we're just focusing on what we need to do for our customers and

how to do it best for them. Perfect. I like it. Sometimes like we don't have blinders on, but I think it's

important to there's a lot of static out in the world and especially as a chiropractor. I think we all know that.

Um, so I think it's essential to be really focused on your mission. So that is uh good to hear. So in that same

vein, when it comes to security and HIPPA, how like what advice would you have for

a provider who feels cautious about AI or they're nervous or like scared to use

it and don't think it's a good idea? Do you have any advice? Yeah, I'd say crawl, walk, run. Right.

Um, I think everyone, every company is feeling a little cautious or overwhelmed with AI.

So, I'd recommend they start small, pick one problem, see how I AI can help,

right? We have multiple features in Rio right now that'll enable them to do that. Um, but I think most importantly

is is work with a trusted partner who you who knows your world, speaks your language, and wants to do the right

thing for you, right? That's that's one of the most critical critical things for you to think about. And um ultimately,

you know, nobody's going to become an expert overnight. Um you just have to start utilizing the tools and and find

ones that are transparent to you and your team. That's when you know it's working well and make sure it's not another thing you

have to worry about, right? Yeah. So, um I like something you said

earlier. You you said something about like layering the features or like using

multiple of them. So, to bring that back to the beginning, um, and just summarize what Rio is, um,

I had the pleasure of explaining this to a whole bunch of people this past weekend at, um, the Florida Chiropractic

Association convention that they have. And so, essentially, Rio is the personification of the suite of AI

features that we have developed in Chairo Touch Cloud. And so to bring it

back to basics and bring it back to the beginning, I started working with early access with the product team on this.

Um, and the first thing that we came out was the AI intake summary. That's what I'm calling it. I don't have our book in

front of us, so I don't know what its formal name is. I do know summary. So, as a place to start, I think that

that's huge because that new patient visit is what takes the longest. Um, it's the most detailed in most cases and

it can be the most overwhelming. So, I think to your point, if if somebody is looking for a place to start, they

happen to be in our software or even if they're in a different software, see if that's a feature, if it's not, maybe

think about why you're still using them. But I I feel like these are the kinds of things that are going to start to become

really in demand by the consumer and the chiropractors because everybody else is going to have them. So, we have that and

that would be step one in my opinion. Start with the intake. um that's going to give you the confidence to see that

it can it's going to go through that patient's entire intake form and write out a narrative for you. And the cool

thing is that like you're going to read it and you have full control over what you end up saying or saving and when you

click sign. So you can add to it, you can reword it. Like the provider is still going to have full control over

what their documentation says. Um, can you speak a little bit of like to the

legal responsibility that the providers might still have when they're using AI with their medical records?

So, still have to read their notes. I look I think you know AI is not meant

to be autonomous. It's meant to be assistive, right? So, it's augmenting what the what the practitioner does. So

I I you should always review and you should always approve uh when using any

of these tools. That's that's uh I think the the the best advice to give.

Yes. So it's not going to be the new auto salt when we just keep salting our notes and don't read what they say and

change them from visit to visit. So note note to everybody, make sure that you're going to be updating your notes, making

sure that they're correct in this situation. Um to your point, it isn't perfect. Um, it's pretty close though.

I'm not going to lie. I've been really really um stunned, I think, and thrilled

at how thorough of a job it can do. Um, and yeah, like every time I push the

button, I'm like, "Oh my god, this is so cool." I'm still in the this is so cool phase. Um, and and I think for me that's

something that'll be interesting to see like when does that wear off. So like one or two years from now if we had this conversation it's just going to be like

yeah of course that's how it and you won't even remember that I used to have to sit here and and push buttons on a

keyboard and stuff at least for most of it. Um something else I wanted to talk about

is the patient consent form. So, just to share a little background, um, when

we're specifically talking about having a scribe, uh, that's listening. Um,

so I'm in New York State and New York State is a, from what I understand, not a lawyer, but it's a one party state.

So, I I don't have to tell someone I'm um, recording them. So, I found that out

and then I called my malpractice insurance company and I said, "Hey, I'm going to start using this thing in my

office. Like, what do you have to say about it?" And they were like, "Yeah, you definitely have to tell them that you're recording them."

They're like, "It doesn't matter what your state law says. You always have to do the minimum, of course, but they're

like, from a male practice standpoint, like you have to tell people they're being recorded. You cannot not let them

know." Um, so I don't know if you have anything to add to that. I probably just

covered it all, but No, you you covered it. I uh I I think I I don't think I don't have anything to

add to that. Yeah. Yes. I think I think that's best practice. Yeah, absolutely. And also, not for nothing, but as I've started having

these conversations with patients, when I've been letting them know, their eyes kind of light up and they think it's

cool. I have yet to have somebody that's like, I don't know. I don't want this thing listening to me. So, you know, and

if I did, I just wouldn't use it. Um, but I would say it's been very well received by my patient base. And a

number of them have said, "Oh yeah, my my doctor, my medical doctor was using

that too." Like they just walk in the room and they just tell them. They didn't even ask permission. They were just like, "Hey, this is listening."

Yeah. I think it's nice to phrase it as a question. Um but yeah, and then last

thing, um probably good idea for people to check uh with someone specific in

their state, like is there a certain wording that you should have in your disclosure? Does it have to be taped on

the wall? Like every state might have different rules about that kind of thing. Um,

so I think it's important to check that too. Agreed. Yeah. And then not to get further overwhelmed,

but this is all really new. So your state might come out with a different rule like next year. So I think it's

important that people stay uh in touch with like their state associations and their state boards. Um because I think

as this becomes more prevalent, there could be new things that whether they're laws or rules or or best practices that

people have to follow. Um and they should definitely stay up on those if

they're using a listening device. Let's put it that way. Um okay, cool. So the other item in Rio

because we talked about the AI intake and we've talked a lot about the scribe but um so we've got intake, we've got the

scribe which ambient listening and then the other thing that's really cool is the chart note summary. So I click a

button and it literally just checks the most recent chart notes and it writes a summary for me. Um I didn't think that

this would be super useful for the way I practice. Uh, I don't do a lot of PI or have to send a lot of narratives out to

other providers. Some people do though, so I think it's going to be clutch, but

um, somebody actually said something to me this weekend. I learned something from a customer and they were like, "Or

if a patient hasn't been in for a while and you just want a quick summary on what you saw them for last." And I was

like, "Yes, that I would use all the time." So, I feel like there's multiple applications of these features that

we're bringing out and I think that makes them really versatile for all kinds of practices.

Completely agree. Yeah. And I think, you know, if I was a practitioner, I think your last use case there would be really

applicable, right? Because I have to imagine even in the chiropractic space, there's there's pretty significant gaps at times between patients coming in and

out. Yeah. Yeah. And if you don't have their picture taken, you'll really have no idea who they are. Actually, sometimes even if

you do have their picture, you're not sure, right? So, if you can summarize your notes really quick and then sound like a

wizard, like you know exactly what you did when they were there last, um I think that that will be impressive or at

least make you look competent to them, which is also important. Absolutely. Um

okay, neat. So question um based on your experience, things you've seen in the

market, maybe things that are in development for us, not asking you to spill the beans, but you could if you

wanted to. Um do you think there are certain features that are just hype when it comes to AI

that maybe aren't going to be like big uh I don't know like blockbusters or

that helpful to save time or do you have any thoughts on that? I'm sure there's going to be some out there. I can tell

you from what what I've seen in the market. I haven't come across anything where I'm like, that's pointless, right?

Everything always has some sort of efficiency gain associated with it. Um,

I can tell you internally, like I said earlier, if it does not reduce friction, if it does not provide value, we do not

ship the product. So yeah, I can I can promise you that coming out of Cairo Touch, we we won't be releasing

anything that is uh is of low value. Cool.

Um All right. Have you heard of any, this might go back to security or maybe

something else perhaps, but have you heard any myths about AI or just general

things that are not true that tend to uh people keep talking about or perpetuating or anything like that?

Yeah, I think the one for me and I mentioned it earlier, I think it's, you know, the the narrative that it's going

to replace people. Um, I just I do not believe in that. I I

think there's going to be guard rails that are put up that will prevent, you know, the doomsday scenarios people talk about. Generally speaking about AI, not

not like specific to chiropractic, but um where it's going to come get us in our

houses. We're going to get those those negatives are out there too, right? Yeah. Yeah.

But um I I you know, again, I just think it it augments human intelligence. It's not going to replace it. You know, like

how can you replace a chiropractor's hands or their intuition or their connection with the patient, right? All of that is irreplaceable.

Yeah. So, um I if anything, like I I feel like a broken record here, but it's just gonna it's going to free up time for,

you know, um the chiropractor be more present, you know, and uh you know,

you're not sitting there in front of a keyboard and you're not replacing the connection. It's about removing things

that get in the way of that connection. Yeah. I actually I'm glad you brought that up. Um, before we got together

today, I went into my system and I pulled up a patient's chart note cuz there is one chart note in particular

that stood out to me so much that I know exactly who it was and what day it was and I want to read it if that's okay

with you. Don't worry, no PHI. So, somebody asked me this over the weekend too about like um capturing the c the

customer the patient's like emotion or like the sentiment of their visit or whatever and I was like um it strangely

can do that. So, I have a patient who did a Spartan race and he came in and it

was like um like the Monday after that weekend or the Wednesday after that weekend. So, I was like, you know, how

did it go and you know what happened? And so he went on and on and on for the

entire visit, telling me every single obstacle, how hard each of them was,

describing like how, you know, how difficult each thing was, and in

throughout the conversation would sprinkle things in about like his subjective complaints or, you know, he

did some ice when the race was over, but then he would go back to talking about the obstacles or whatever. So, I just

want to read part of the chart note. Ready? Yeah. This is literally what it says. I did not edit it at all. I'm not going to

read the last part because it's doesn't matter. But anyways, okay. He said or he didn't say. AI said

after Okay. After completing an intense Spartan race that pushed his physical limits, the patient shared some nuanced

insights into his current muscularkeeletal status. He reported generalized muscle tightness and

achiness specifically noting discomfort in his knees and calves which were a quote literally quotes a little tight

and achy this morning. Okay. So then patient described a notable mobility

restriction in the cervical rotation. So maybe I might have wrote that different but whatever it got it out there. U

particularly when turning the head to the left. He characterized the sensation as a distinct pain pattern that goes

quote from right from like behind my ear to down the bottom of my shoulder blade

which he specifically identified as involving his left levator scapula. This

mobility limitation seems to cause hesitation and discomfort during head movement. Okay, so I I could go on, but

you guys get the point. Um, I would, here's the thing, like I don't think we're trying to write like chart notes

that read like fiction novels, right? Like, nobody cares, especially if you're getting audited by an insurance company

or a lawyer is reading it. But to the point of how well it can do, I I feel

like it does a amazing job at capturing the the emotion and the sentiment that

that person was trying to convey to me during that visit. And um after I

clicked the sync button and I read what it wrote, I I was I mean I've laughed out loud multiple times, but I

definitely laughed out loud at that one for sure. I mean, I was really really really impressed. So on that note, can

you talk to us a little bit about how it knows? Like how does it know to be that good? And like how are we teaching it

what it's supposed to do for chiropractic visits? So I won't give up the special sauce, but first off, I think that's awesome

that it did that. That's that's uh it amazes me every day what I what I see in the stories I hear of people using this.

So I'm not surprised. Um but um in in general it's like here's the thing to to

realize is that it's going to get smarter. It's going to get better with time. So you know we're talking about we

just released Rio, right? And we have this new product out in the market. Think about where it's going to be three

months from now, six months from now, a year from now. the the rate of progress is exponential. So things that you know

you mentioned I don't remember the terminology said in there where you said you would have said it differently. Um that's that's going to get resolved

quickly right and part of that is we have a feedback loop that we're going to be releasing to

um the providers as well. So if you see things like that you'll be able to provide feedback back to Kyro touch

where our team will take a look and adjust it accordingly right when we perhaps we get output that isn't

expected. Yeah. Interesting. Cool. Yeah, I thought that was a little It was a little

creepy, but I feel like it really got the point across. Also, you'll love this, but I had a patient. This person was in yesterday and I I

hadn't pushed the button in time, so we weren't recording, but but she said this yesterday, but she said it last month

when she was in. She literally she had said blah blah blah, I have a hitch in my giddy up. And I was like, man, I

can't wait to see if it writes this out. And by golly, it did. It was literally

in quotes. I could not believe it. So, that was another time I was laughing. But honestly, like I love putting things

in my chart notes that people literally say, like I will be at the keyboard like typing exactly what they say. Um, and so

I think it's amazing that it can do that too because I mean it truly is the patient's own words at that point. Um,

which I think just lends more credibility and accuracy to to your documentation.

Absolutely. Yeah. Yeah. So, shifting gears a little bit away

from like charting and notes and whatnot. So, this is a big um like pie in the sky type question, but so looking

down the line like five years from now, what do you think a chiropractor's day might look like if they have AI fully

integrated into their practice? And this could be things that like we haven't even imagined yet. Like what would you I picture like a George Jetson practice or

something, but like what do you picture? Yeah, you know, I we talk about this a lot like really it's it's less about the

time frame, more about the destination in terms of what we want to offer to our customers and um you know, part we have

to solicit feedback from chiropractors such as yourself obviously to to to get get to that destination. But ultimately,

you know, where I think it's going and and this isn't specific to chiropractic, it's it's just generally speaking with

with um a lot of these advancements is you don't need to be clicking around in a UI anymore.

Yeah. Right. Um in reality, all of this stuff, everything should just be running in the

background and there's triggers for it to pick up and listen for patient conversation and manage the process, you

know, through RCM and whatnot. Um but it should be transparent. like why do you have to somebody go through the process

of clicking in a UI and and doing all these you know 20 steps to accomplish something could be done verbally right

so my mind I think the five years out the the UIs and the interaction

practitioners have with not only our software software in general is going to be vastly different from what it is

today got it so would it be fair to say that you're picturing it being mostly like

verbal in terms of we're just we're just talking and that's kind of it.

I don't think it's all verbal. I'll give you a good example because I I go to my chiropractor and I ask for his opinion.

I ask um the woman that works at the front desk for her opinion and um I had

actually been talking about scribe with them and you know um one of the other functionalities we're talking about with

Rio is scheduling, right? And how do we make scheduling easier, right? I mean if you have I'll use myself as an example.

I'll schedule out um you know two months, three months on on a weekly basis, but one week I might need Friday,

one need one week I might need Monday or whatever the day is, right? And wouldn't it be nice if the the um his office

manager could go in there and just say, you know, find the ne the next available

appointments across Monday and Friday for the next three months and it automatically brings it back versus her

having to go in there and start clicking around and finding all the dates. Oh, that doesn't work. just it optimizes not only their time but the time for the

patient as well. So um I I love those types of of of things and and you know hearing from

them what what is a value and and in that case I was thinking oh she just want to talk to it but she's like no

there's always people in the office it's too loud I don't want that and I was like okay well what if you could just type it instead of speaking and she's

like perfect. So um those I don't think it'll be totally verbal I think it'll be a mix.

Okay got it super interesting. Um, what about like, you know, I know our program

right now has automation for like posting payer payments and receiving those back into the system. Um, but what

about like just automatically sending claims like chart notes signed, charges posted, maybe office sets up some kind

of guard rail, like only send things that are more than 3 days old or something to give them enough time to

fix stuff or make make sure everything's ready. But like I mean that could completely automate the claims process.

Like it just goes by itself. It comes back by itself and you literally don't

have to touch it unless you know something didn't get processed correctly or what have you.

Yeah. That goes back to, you know, ultimately you want those workflows to be touchless, right? And there's no

reason today, you know, I'm not saying five years ago, there's no reason today that that can't be automated.

All right. Well, it can't be that hard. Just get it done. Well, right. It just take a few minutes for a

developer and a programmer together to do that. Right. We are we are we are working on on that

as well though. So, we're super excited about um these types of features and and again optimizing workflows for

customers. Very cool. Very cool. All right. Awesome. Um I wanted to see probably my

last question unless something else comes up. curious how so there is like the clinical piece of chiropractic so

interacting with patients making appointments and all that other stuff. Um I think just as uh you know your

position in in a big company right now um and just your knowledge suggestions

on other tools that a business owner could use to help make their life easier that maybe go beyond just like the

patient care piece. Hm. So, here's an example.

Yeah. So, when I first started, he'll he'll laugh if he hears the story, but I when I first started working with my former

employer, he um would still write out checks and go to the post office and

mail checks to pay his bills. And I would be like, "Can't you just set that

up with your bank? Like, bill pay it online?" And he was kind of like, "Uh, I

don't know." And then um but then he did and he found it to be ridiculously

obviously less takes less time, more efficient, faster and gets it done. So

you know he set up bill pay for like all his bills at least the ones he could you know right. So but that's almost like

that's like an automation thing that somebody can set up to make their life easier. But so yeah I was curious like

what other tools might someone use throughout their life? You know, I guess there's chat GPT, but like I don't know

what else is there that we could all start using in our lives in general. Maybe not just because of uh patient

care. You're talking to a to me who's probably an outlier in that area. Um I use it

every day and I use multiple tools in parallel. Um and it depends on the task.

Um, I find that just based on usage, some like Gemini might be better at something than Chat GPT or Claude might

be better than either of those, right? So, I'm constantly using all of them. Um, yeah, personal life. Gosh. Um, you

know, I um personal business life. Personal business life. Um, you know, I

use them a lot personally for analysis like data analysis. Okay. where wherein you know

traditionally you have to have a data analyst and and give them the data set and said here's what I need to find from

it and now you basically have a personal data analyst right next to you right um

so I think if we translate that into the chiropractic world there's probably some applications there as well again things

that we're thinking about from a RIO assistant standpoint um you know how can

you potentially run your business better um you know analytics around um patient

visits and whatnot. Those are all things that we have in the pipeline. Yeah, that'd be cool. Like if you can

pull your report and you can upload it something or if it's built into your software and just have it say like when are my slowest times of the year? Like

is there even a trend somewhere? Cuz there's nothing worse than like crunching numbers in a spreadsheet for

like two hours to get to the end and find out that there really is not any trend.

Right. Right. Um, so yeah, that'd be super neat to have something where it could identify

trends for you. Or you could say like, hey, am I busier in the summer? Am I slower in the summer?

Exactly. And that's again, it goes back to it being transparent. We don't want them to have to our customers have to worry or think

about that. It should just be proactive and there for them. Yeah. Awesome. I love it. Well, we'll

have to have you back in like a year or two to find out. We'll have to review this episode first and then we'll have

you back to find out, you know, what were we right or wrong about. Also, just so you know, I put in a

request today to get um Teams Premium and they asked me why I need it. So, maybe you can put in a good word to get

that approved. I got you. I got you. Awesome. All right. So, Sean, thank you

Times a million for joining us today. I know you're super super busy, so we really really appreciate it. Um, for all

of our listeners, we will be back next time with more insights and cool

information for whatever's coming up next in chiropractic. Until then, take care. If you have any questions, reach

out to us at chairocastouch.com and we'll see you next time on

Chairocast. Thanks everybody. Thanks Sean. Thank you. Thank you for joining us on

this episode of Chairocast. Insights for modern chiropractors brought to you by Chairo, hosted by Dr. Stephanie Brown

and Danielle Havas, produced by Debbie Brooks, editing from Matthew Dodge and

title animation by Eric Madden. Our theme song, House 5, is from Scott W. Brooks. If you enjoyed today's show,

don't forget to like, link, and subscribe. We appreciate your support and we'll catch you next time.

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