Compliance Scan: A Thank You and a Product Update

Celebrating Rheo Compliance Scan’s First Week and the Impact It’s Already Made Possible

For months, the ChiroTouch team has been working closely with industry-leading experts like KMC University and chiropractors like yourself to design a one-of-a-kind AI solution that reviews your notes and billing codes to catch mismatches before they become risks. The goal was simple: reduce the likelihood of audits and give you more confidence in your documentation.

This is how Compliance Scan came to life.

On December 4th, we launched this solution to all ChiroTouch Cloud customers. In less than a week, Compliance Scan reviewed more than 12,000 notes, caught thousands of mismatches, and generated an overwhelming amount of real-world feedback. Your engagement is helping us refine and strengthen the tool faster than we could have imagined.

We cannot thank you enough for sharing your thoughts. We are deeply grateful for your input and partnership as we continue to improve this experience together.

What We’ve Already Improved

Time Attribution Fix

Minutes are now assigned to the correct charge (e.g., massage vs. ultrasound), preventing over-crediting of time-based units.

Self-check-in Subjective Notes

Improved detection of anatomical regions so region tagging works correctly, including for 5-region codes.

Extraspinal DX Recognition

Enhanced logic to better identify and classify extraspinal diagnoses.

SI Joint Interpretation

Updated rules so SI findings are properly counted as two regions when appropriate.

Dashboard Enhancements

• Toggle between the legacy view or new view
• Filters now persist when navigating away
• “All Providers” includes encounters with No Provider
• Notes missing SOAP sections, charges, or diagnoses now correctly appear as Incomplete

A Few Things I Hope You Take Away

Your Feedback Matters, and We’re Listening.

As you know, ChiroTouch made a major decision to integrate AI solutions across all our offerings. We believe the power of AI will transform this profession, and we want to help usher every practice into that future so you stay at the forefront. AI is still new, and real-world feedback is invaluable. It helps us move fast, sharpen the product, and ultimately deliver solutions that matter. We can’t thank you enough, and we’re proud to partner with such a forward-thinking community.

Our Focus Is on Getting the Details Right.

If you look at the issues we’re surfacing now, they’re hyper-specific edge cases. That tells me we’ve already solved the core, primary use cases and are now fine-tuning around the edges. The tool is already very powerful and will only get better as we continue refining. Because we are 100% focused on building AI solutions for chiropractors, we can move quickly and keep you ahead of the curve.

We’re Working Overtime to Implement Your Feedback.

We’ve already fixed the issues above and will continue doing so. Our team has quite literally worked nights and weekends to make sure your feedback turns into real improvements. Please keep using Compliance Scan, and we’ll keep refining it based on what you share.

Simply put, thank you. We’re excited for where this continues to go, and even more excited to build the future with you.

If you haven’t tried Compliance Scan yet, you can:

• Watch the Compliance Scan Overview Video
• Read the Rheo Compliance Scan article in ChiroTouch Community

In partnership,

VP, Product
Blake Head  

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