FAQs

Check your account number. If it starts with CTC, you're using ChiroTouch Cloud. If not, you're on the server-based version.

If you cannot access the ChiroTouch Community for any reason and need to get in contact with support, you should call the support number of the service you are currently using.

Cloud-based ChiroTouch  - (619)-854-2998

Server-based ChiroTouch - (844) 307-4901

The ChiroTouch Community is your source for fast, expert help. From live chat and searchable help articles to direct ticket submission, your community is waiting to assist you. Login to the ChiroTouch Community at the links below.  

• ChiroTouch Server

• ‍ChiroTouch Cloud

Access Cloud system requirements here.

CT ProClear is ChiroTouch’s integrated clearinghouse powered by TriZetto, streamlining electronic claim submissions, eligibility verifications, and payment processing. CT ProClear is required to ensure seamless submission and faster reimbursements.

Patient data syncs between scheduling and billing modules, eliminating redundant data entry and reducing manual errors. Codes from providers’ SOAP notes link directly to the billing screen, and ERA files download automatically into ChiroTouch.

Payments can be posted directly through the ChiroTouch portal for faster tracking. The system can track separate payments if a patient splits the bill with their insurance provider. It also integrates claims management with TriZetto clearinghouse, reducing the need for multiple vendors.

The system provides end-to-end claims management, eliminating paperwork and manual follow-ups. It enables administrative teams to electronically submit claims to payers, saving time and reducing costs.

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ProClear automates claim submissions, includes claim scrubbing, and automatically posts electronic remittance advice (ERA).

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ChiroTouch uses HIPAA-compliant encryption to secure patient information, preventing the loss or theft of handwritten documents and ensuring patient data is protected.

Patient details submitted through CT InForms are automatically updated in ChiroTouch’s charting software across the office, ensuring instant and accurate data entry.

Submitted forms sync automatically with the ChiroTouch EHR, reducing manual entry errors and simplifying data management.

Patients can use digital devices to fill out HIPAA-compliant forms before and after appointments from anywhere. This includes intake forms, safety protocols, and consent forms.

CT InForms is a digital solution for chiropractic patient intake forms, offering a streamlined way to collect patient information, save time, and reduce staff workload.

Send patient surveys immediately after their visit to encourage positive online reviews and provide tools for patients to give direct feedback to the office if they are dissatisfied, actively managing and improving patient satisfaction.

Yes! You can set up a consistent schedule for messaging, responding to messages with two-way texting and emailing, and customizing messages using templates to create targeted campaigns.

The software facilitates sending feedback requests, patient surveys, and online reputation management by collecting patient satisfaction metrics from current reviews.

CT Engage provides communication via text (broadcast SMS and two-way texting) and email. It gives practices a web-based dashboard for managing these messages. It also supports uploading contacts, sending images, and receiving instant message alerts.

CT Engage works within ChiroTouch’s EHR to streamline communication workflows and centralize all engagement activities in an all-in-one communication dashboard.