Solved: “I Forgot My Wallet”
Have you ever had a client not be able to pay during a visit? We hear this from DCs a lot. How are you supposed to run a business if your patients can’t pay? Simple – you can't. That’s why we created a perfect solution – online payments through ePay.
So now, when a patient says, “I forgot my wallet?” You say, “No problem, I’ll send you a link you can pay through your phone or computer online.” Send them their bill through email or text. They log in and pay online. This saves you the headache and hassle of forgotten wallets, and bonus – their card information will be stored on file for future use. Here’s how it works...
- With CTPayments, charges will automatically populate into ChiroTouch. There is a built-in automatic payment features for payment plans
- You can send your patients a link to pay online via text or email
- Cards can also be saved on file so there is no "I didn't bring my wallet" issues anymore.
- CT Payments will automatically update the expired/lost cards in the system
- The customer keeps their card in their wallet while your front desk can continue to practice social distancing.
- Once you’ve done all that, payments are automatically posted to your patient ledger. CTPayments eliminates the headache of double posting (unless you’re into admin work, of course
One of the favorite uses of CTPayments we’ve heard from ChiroTouch users is that they can now request a deposit online prior to a visit. If you’re using CTAppointments to have people book online, you can send them a deposit request to hold their appointment with ePay from CTPayments. Along with these integrations, you won't pay more than you are now.Want more insight on how we can make this tool work for you?
Why Chiropractic Practices Need Integrated Payment Processing
Managing patient payments shouldn’t require switching between multiple systems or manually updating patient ledgers. When payment processing is disconnected from your practice management software, staff often spend valuable time reconciling transactions, updating account balances, and following up on outstanding patient payments.
Integrated payment processing simplifies the entire workflow. With CTPayments, patient transactions automatically sync with ChiroTouch, helping practices reduce administrative work while maintaining accurate financial records. Whether patients pay in person, online, or through a payment plan, every transaction is tracked within the same system.
For chiropractic practices focused on improving collections and reducing manual tasks, integrated payment processing helps create a smoother experience for both staff and patients.
Simplify Recurring Payments and Care Plan Collections
Many chiropractic practices offer treatment plans that extend across multiple visits. Collecting those payments manually can create unnecessary administrative work and increase the risk of missed payments.CTPayments includes built-in support for recurring payments, allowing practices to automate payment schedules for eligible patients. Instead of processing each payment individually, staff can spend less time on collections while patients enjoy a more convenient payment experience.
Automated payment plans can help improve collection rates, reduce front-desk workload, and support a more predictable revenue cycle for the practice.
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ChiroTouch provides this information with the understanding that authors or speakers are not experts in finance, regulatory policy or law. ChiroTouch shares this information to the best of our knowledge and experience. The information is subject to change as the COVID-19 crisis evolves.
FAQs
Can chiropractic patients pay online?
Yes. CTPayments allows practices to send secure payment requests through email or text message, enabling patients to pay online from their computer or mobile device.
Can chiropractic offices save cards on file?
Yes. Practices can securely store payment information for future transactions, making it easier to collect balances, process recurring payments, and reduce delays caused by forgotten payment methods.
How do recurring payment plans work in a chiropractic practice?
Integrated payment processing helps eliminate duplicate data entry, automatically updates patient ledgers, reduces reconciliation work, and provides greater visibility into patient balances and payment activity.
