The First Step
07-12-2010
The theme in my practice was for our practice members to develop the mindset that their patients would have to be crazy to ever go anywhere else for their care. So, we developed systems to deliver on this premise. We also created communications strategies to foster the idea that care was a “family affair” in our office. We instituted “Ritz Carlton” staff meetings so that we could, as the Ritz Carlton does, meet and exceed the stated and unstated expectations of our practice members.
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